Frequently Asked Questions
Everything you need to know about shopping with Petal & Pup.
When will my order be shipped?
Orders are typically processed within 24-48 business hours. Once shipped, you will receive a confirmation email with a tracking link to follow your package's journey.
What is your return policy?
We offer returns for store credit within 30 days of delivery. Items must be in original condition, unworn, and with all tags still attached.
How do I find the right size for me?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery timeframes vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna to make your shopping experience seamless.
Can I change or cancel my order after it's placed?
Because we aim to get your order to you as quickly as possible, we have a very limited window for changes. Please contact our customer service team immediately via live chat or email.